We’d Love to Hear From You
Have a question about a cashback offer, coupon, deal, or partnership? Send us a message and the CashbackDoor team will get back to you as soon as possible.
Get in Touch
Whether you are a shopper, brand, advertiser, merchant, or affiliate partner, we are here to help.
Partnerships
partners@cashbackdoor.comCashback Issue
If your cashback has not tracked or an offer is not working as expected, contact us with the relevant details.
Response Time
We normally respond to messages within 1–2 business days.
Send Us a Message
Fill out the form below and tell us how we can help.
How Can We Help?
Cashback Support
If your cashback has not tracked correctly or you have questions about a cashback offer, contact our team with the relevant transaction details.
Brand Partnerships
Brands and merchants can contact us to discuss cashback campaigns, promotions, affiliate partnerships, and promotional opportunities.
Advertising Enquiries
Interested in promoting your store, service, or offer? Contact our partnership team to discuss available advertising opportunities.
Frequently Asked Questions
How quickly will I receive a response?
We aim to answer most enquiries within one to two business days. Response times may be slightly longer during weekends and holidays.
What should I do if my cashback is missing?
Please contact us with the merchant name, transaction details, cashback offer information, and any other relevant details that can help us review the issue.
Can I report an expired coupon?
Yes. Please include the merchant name, coupon code, and any other relevant details so our team can review the offer.
Can merchants submit deals to CashbackDoor?
Yes. Merchants, brands, agencies, and affiliate networks are welcome to contact us regarding suitable promotions, cashback campaigns, and partnerships.
Do you sell products directly?
No. CashbackDoor helps users discover cashback opportunities, coupons, deals, and promotional offers. Purchases are completed directly through third-party merchant websites.
Why didn't my coupon work?
Coupons may have expiry dates, minimum-order requirements, location restrictions, product exclusions, or other merchant terms. Always review the offer conditions before purchasing.